What is Offroad Majlis?
Offroad Majlis is a UAE-based automotive
brand specializing in off-road parts, accessories, and services. We aim to
provide enthusiasts with high-quality products and reliable service through our
garage operations, CNC fabrication, and distribution network.
How quickly do you process orders?
We aim to process all orders within 24 hours. If any issues arise with fulfillment or fitment, we will contact you directly to discuss solutions.
What are your shipping times?
Within the UAE: Orders typically arrive within 5–7 working days.
GCC countries: Up to 20 working days.
International orders: Up to 30 working days.
Note: Some orders may require partial shipments depending on product availability.
Do you guarantee vehicle fitment?
Yes, we confirm vehicle fitment at the order checkout stage. Our team will reach out if we have any questions about your vehicle model to ensure compatibility before shipping.
What is your warranty policy?
All Offroad Majlis products come with a one-year warranty from the date of purchase, covering manufacturing defects and faults under normal usage conditions.
How do I process a return?
If you receive a product that you believe has a manufacturing defect, please email us at returns@offroadmajlis.com within 14 days of delivery. Our team will assess the issue and guide you through the return process.
Do you offer international shipping?
Yes, we ship to most GCC and international destinations. Delivery times may vary depending on location and customs processing.
Do you offer installation services?
We are not currently offering installation services but plan to introduce them in the near future. Stay tuned for updates.
Can I pick up my order instead of delivery?
At this time, we do not offer local pickup
options. All orders are shipped directly to your address.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of delivery. We’ll arrange a replacement or refund, depending on the nature of the damage.
Are your products genuine?
Absolutely. All Offroad Majlis products are sourced directly from manufacturers or fabricated in-house using high-quality materials. We guarantee the authenticity and quality of every item.
Do you offer wholesale or bulk discounts?
Yes, we support B2B customers and offer wholesale pricing for large orders. Please contact us to discuss your specific requirements.
How do I care for and maintain Offroad Majlis products?
We recommend following the product-specific care instructions included with your order. For general maintenance advice, our customer service team is happy to assist.
Can I cancel my order after placing it?
Orders can be cancelled within 24 hours of placement, provided they have not already been processed or shipped. Contact us as soon as possible to discuss cancellations.
Do you have a loyalty program?
We are working on a loyalty program to reward our valued customers. Stay tuned for updates on our website and social media.